The 13 Keys Scavenger Hunts

Policies

Disruptive Behavior Policy

If for any reason, at the guide(s) discretion, any person(s) are considered disruptive or disrespectful to other guests, the guides, or even other people passing by, they will be asked to leave regardless of transportation needs and ticket(s) will not be refunded.

 

Our customers' experience is our top priority. Disruptive behavior can quickly diminish the experience for everyone. Having alcohol, drugs, acting unruly, dangerous, or inappropriate will not be tolerated for any reason. The Haunted Travelers Company, A Night Among Ghosts and any of its affiliates reserve the right to exclude anyone for disruptive behavior.

Cancel Guarantee

If we cancel your experience for any reason, due to weather or otherwise, you will have the option to reschedule or receive a refund of your total ticket purchase. On the rare occasion we cancel, we will give our guests as much notice as possible when we cancel an experience. Professionalism and customer satisfaction is of the highest priority and we work hard to assure everyone has a great experience.

Pet Policy

If we cancel your experience for any reason, due to weather or otherwise, you will have the option to reschedule or receive a refund of your total ticket purchase. On the rare occasion we cancel, we will give our guests as much notice as possible when we cancel an experience. Professionalism and customer satisfaction is of the highest priority and we work hard to assure everyone has a great experience.

HOME  |  FAQ  |  POLICIES 
The 13 Keys Scavenger & Mystery
 | 
 | 
76 Spanish Street  St. Augustine, FL 32084
Experiences By The Odd Macabre Company